Customer Service Representative
Join the Estime Enterprises, Inc. team on our mission to provide best-in-class services to our clients. Estime Enterprises, Inc. has an immediate opening for a Customer Service Representative to support the Baltimore/DC metro region in our Lanham, Maryland office.
About Estime Enterprises, Inc.
Estime Enterprises, Inc. (Estime) was established in 1996 by Lunique Estime., Ph.D. Estime Enterprises, Inc. The company is headquartered in Lanham, MD (15 minutes outside of Washington, DC), where we have built a skilled team of professionals to provide excellent construction and construction management for federal and state government agencies (civilian or military).
Estime Enterprises, Inc. offers excellent compensation, advancement opportunities, and exceptional benefits including two weeks of vacation, one week of sick leave, paid federal holidays, medical, dental, vision, matching 401(k) plan, and more.
Benefits
• Salary $50,000
• Outstanding benefits package including Medical, Dental, and Vision
• 401(k) retirement plan with company-matched funds
• Generous holiday and paid time off
Position Description
The selected candidate will be a driven individual who can build relationships with people from many different backgrounds and are looking to work for a company that gives their customers a high level of service, this Customer Service position is the ideal opportunity for you!
Responsibilities
• Build and maintain the highest level of customer service to our customers.
• Track daily government or commercial contract opportunities.
• Initiate or handle incoming calls with customers by phone.
• Take customer orders over the phone.
• Communicate product knowledge, service features, and benefits.
• Product research to satisfy customer requirement.
• Works in partnership and collaborates with the Sales Manager and Sales Reps on projects
• Construction project bid involvement, and general interactions with General Contactors and Subcontractors.
• Other duties as assigned.
Minimum Qualifications
• Ten to fifteen (10-15) years of customer service experience.
• Five to seven (5-7) years of experience with a Wholesale Maintenance, Repair and Operations company.
• Seven to ten (7-10) years of experience working on federal government contracts using databases such as:
◦ GovWin
◦ Construct Connect
◦ Planhub
• Seven to ten (7-10) years of customer service experience working with:
◦ Federal, state, and local government customers
◦ Large corporations
• Hold and maintain a valid driver’s license as well as reliable transportation.
• High school degree or equivalent.
Preferred Qualifications
Associates degree.
Estime Enterprises, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.